Returns, Refund & Shipping Policy


Website: www.sportsreconnect.com
Company: Sports Reconnect

At Sports Reconnect, we aim to deliver high-quality services, events, and merchandise. Please read our Returns, Refund & Shipping Policy carefully to understand your rights and our obligations.

1. Returns & Exchanges (Merchandise Only)

a. Eligibility

We accept returns or exchanges for physical merchandise (e.g., clothing, equipment) under the following conditions:

  • Item must be returned within 14 days of delivery

  • Item must be unused, unwashed, and in original condition with tags and packaging

  • Proof of purchase (receipt or order confirmation) is required

b. Non-Returnable Items

The following items are non-returnable:

  • Digital downloads or e-tickets

  • Customized or personalized items

  • Clearance or sale items

  • Event or training registrations (see Section 2 for refund terms)

c. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • Once received and inspected, we will notify you of approval or rejection of your return

2. Refund Policy (Events, Programs & Services)

We understand that plans can change. Here’s how we handle refunds for services like event registrations and training bookings:

a. Cancellations by You

  • Cancellations made at least 48 hours before the session/event: Full refund or credit toward a future session

  • Cancellations made less than 48 hours before: Partial refund (up to 50%) or credit

  • No-shows are non-refundable

b. Cancellations by Sports Reconnect

If we cancel or postpone a session/event due to weather, safety, or other reasons:

  • You will be offered a rescheduled date, full refund, or credit

c. Refund Method

Approved refunds will be processed to the original payment method within 7–10 business days. Timing may vary depending on your bank or card provider.

3. Shipping Policy (Merchandise Orders)

a. Processing Time

Orders are typically processed within 2–3 business days. You will receive a confirmation email with tracking info once your order ships.

b. Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on destination and package weight

  • Estimated delivery time: 3–7 business days (domestic), 7–14 business days (international)

  • We are not responsible for delays caused by carriers or customs

c. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery date

  • We’ll work with the carrier to resolve the issue or provide a replacement/refund

4. Contact Us

If you have questions or need help with a return, refund, or shipping issue, contact our team:

Sports Reconnect
Email: info@sportsreconnect.com
Website: www.sportsreconnect.com
Subject: “Return/Refund Request – [Your Order Number]”

5. Changes to This Policy

We may update this Returns, Refund & Shipping Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”